Playbooks
The Pre-Shift Meeting That Actually Teaches
Half an hour of paid time a week, teaching nothing. The one change that turns a briefing into retrieval practice, and the three things worth covering.
Lawrence Arya··10 min
Playbooks
Shift starting? Auto-quiz yourself on the commute
Shift about to start? Use the commute to quiz yourself on allergens, specials, and best-sellers, with the deck already on your phone, not cram at the pass.
Lawrence Arya··4 min
Playbooks
Daily specials change every shift? Make a quiz in 5 minutes
Specials change every shift and the pre-shift run-through never sticks? Here is how to photograph the specials sheet and drill a quick quiz before service, so you have them cold.
Lawrence Arya··4 min