Playbooks
How to Memorise Table Numbers and the Floor Plan
Nobody teaches this and everyone gets caught by it. Why the numbering makes no sense, the three-pass method, and the redraw exercise that finds tomorrow's mistakes.
Lawrence Arya··11 min
Playbooks
Coffee Menu Training for New Baristas
Specs and technique need opposite training methods, and teaching them together wastes the machine time. A realistic first week, in the order that actually works.
Lawrence Arya··11 min
Playbooks
How to Train a New Server in One Week
Five shifts and a busy floor. The sequence that works teaches the room, the till and the flow before the menu, which is the reverse of what most places do.
Lawrence Arya··10 min