Playbooks
Remember the sequence of service for a hotel tea set
The best way to remember a sequence of service, like a hotel tea set, is to learn it as a fixed order of steps and drill that order by recall, not reread it.
Lawrence Arya··4 min
Playbooks
How hotel room service staff memorize day and night menus
Room service runs on recall, not reading, and the menu changes after 10 p.m. Here is how in-room dining staff memorize each daypart with flashcards.
Lawrence Arya··4 min
Playbooks
Room service operators: learn the menu you cannot see
Taking in-room dining orders by phone, away from the kitchen and the plates? Here is how to learn the menu visually with flashcards, so you can describe dishes and upsell with confidence.
Lawrence Arya··4 min